Unified Trust Business Continuity Plan
To our Valued Clients,
All of us at Unified Trust Company would like to thank you for the opportunity to serve your investment and retirement needs. An integral component of that service is providing you continued access to your account.
In today’s world of electronic communications and networked businesses, various events could interrupt primary routines of conducting business (power outages, natural disasters, etc.). We would like to take this opportunity to assure you that we have plans in place for continuing service to our clients during emergencies or other business disruptions.
In the event of various levels and types of disruptions that could occur, from natural or man-made incidents, Unified Trust maintains service, communication, and processing systems that are networked and accessible from an alternate location. Unified Trust also conducts frequent backup of system information that is maintained in a secure offsite location. In the case of a significant event, Unified Trust has access to certain critical systems which will allow us to operate in alternate geographic locations if necessary. In addition, our primary business vendors have developed similar plans and backup systems.
The varying scenarios that we have planned for include disruptions that would affect the home office building, our secondary location, our surrounding business district, as well as firm-wide issues.
In the event of a public health crisis that resulted in a high rate of employee absences, Unified Trust would focus available personnel on critical business functions that directly support client needs. Additionally, we would implement our pandemic business continuity plan, which includes social distancing and other actions to limit exposure and the spread of the outbreak. Unified Trust monitors and reviews the potential for a pandemic outbreak and the impacts that may result on the firm, including the creation of response strategies.
Depending upon the severity of the disruption, we anticipate being able to provide you with the level of service you are accustomed to in a matter of minutes for a localized matter and within a few hours or a business day for a significant district or regional disruption. Many of our communications and support systems are designed to redirect to backup systems in the event of a critical disruption. Likewise, our internal systems are designed to continue communicating essential information to our Fiduciary Investment Advisors, Advisor Partners, and client service employees who, in turn, will be able to communicate with you. Our website, www.unifiedtrust.com, will also be updated frequently to provide you with the latest up-to-date information.
While no contingency plan can eliminate all risk of service interruption or temporarily impeded account access, we periodically assess and update our plan to mitigate all reasonable risk. As with any matters of this importance, we are continually reviewing and evaluating our business contingency plans to implement improvements, and as such, the plan and this notice are subject to modifications. This notice in its most current form will be posted on our website, www.unifiedtrust.com. In the event that we need to initiate our business continuity strategy and you are unable to reach us, information will be posted on our website or you will be able to reach our Customer Service Center in our home office at 866-680-7000 to obtain prompt access to your account.